Rory Boland, editor of Which? Travel, said: “Teletext Holidays attempted to shirk its legal responsibilities to refund customers within 14 days for cancelled trips, leaving its exasperated customers out of pocket for years. “Customers of Teletext Holidays and Alpharooms with outstanding refunds should get in touch with the Travel Trust Association.” “While this ruling comes after these firms have been placed in liquidation, we hope the decision will make it easier for people to get their money back for a cancelled holiday in the future. “Today’s ruling confirms the CMA’s view that Teletext Holidays and Alpharooms broke the law by not providing the refunds customers were due within 14 days for cancelled package holidays. The legal action follows consumer protection law enforcement work by the CMA in the package travel sector to secure hundreds of millions of pounds in refunds for people whose holidays were cancelled due to Covid-19.ĬMA chief executive Andrea Coscelli said: “This should be a wake-up call to any business that thinks that it doesn’t need to honour customers’ refund rights. The court claim for refunds was paused indefinitely after the firms entered liquidation, but the CMA continued to seek a declaration from the court that these companies broke the law. The CMA took the company to court when it found that Truly Holdings was not fully abiding by these undertakings. Truly Holdings had previously signed formal commitments, known as undertakings, requiring them to use all reasonable endeavours to pay outstanding refunds to passengers in an agreed schedule, and to ensure that all refunds due for cancelled package holidays going forward were paid within 14 days. The CMA started court action against Truly Holdings and its subsidiaries Truly Travel and Alpha Holidays last year over outstanding refunds owed to customers. The court decision does not affect this, the CMA said. The competition watchdog sought a declaration from the High Court to highlight the importance of travel firms respecting consumers’ refund rights.īecause Truly Travel and Alpha Holidays have been placed into liquidation, Teletext Holidays or Alpharooms package travel customers with outstanding refunds are encouraged to submit a claim to the Travel Trust Association, which is now responsible for these. The court agreed with the Competition and Markets Authority (CMA) that Truly Travel and Alpha Holidays breached rules which required them to refund customers for package holidays that were cancelled due to the pandemic within 14 days. All holidays, flights and hotel deals are TTA and ATOL protected, so customers can book with confidence.Firms trading as Teletext Holidays and Alpharooms flouted the Package Travel Regulations (PTRs) over Covid refunds, according to the High Court. With over 25 years’ experience in the industry, Teletext Holidays strives to provide valued customers with a fantastic range of destinations, hotels, airlines and transfers, for the best possible prices. Teletext Holidays is one of the UK’s leading travel companies providing great-value beach and city breaks to thousands of destinations worldwide. Wayne continues “As travel agents we have certainly had our operational challenges over the last few months, which have been magnified by airlines delaying refunds, which still remains a significant problem for many of us, however, it’s good to start to see what we hope are some green shoots of recovery for the travel sector.” “Looking at the booking data by destination, it is evident that customers are keeping abreast of the various legislative changes both abroad and here in the UK, and are eager to make an informed decision on where to holiday, and also when to go to get the best deal with the highly competitive prices that are currently available.” Wayne Perks, Managing Director, comments: “ We have seen a significant surge of calls into our sales centre, and subsequently bookings, as customers become increasingly reassured that the barriers to travel are being lifted and they can once again holiday abroad in confidence. Online travel agency Teletext Holidays has seen a 158% increase in bookings across a 48 hour period, across a 48 hour period, Saturday 27th – Sunday 28th June, compared to the previous week, (and 716% uplift on comparable May dates), following the announcements on lifting travel restrictions at much loved holiday destinations, coupled with the expected imminent announcement of air bridges by the British government allowing holidaymakers to forgo quarantine on arrival in the UK. Most popular booking destinations for Teletext Holidays are The Canaries, Mainland Spain, Balearics and Greece, as customers seek to benefit from quarantine-free travel both to and on arrival back from these Med resorts.
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